(231) 843-0101

Policies

CARTIER MANSION POLICIES

WHAT IS INCLUDED?
Your stay with us includes a multi course gourmet breakfast and complimentary beverages and snacks. We also provide high speed Internet and Smart TVs.

Rates are based on single or double occupancy regardless of the number of guests the room or suite will accommodate. All rates are subject to change and may change without notice. Cartier Mansion reserves the right not to honor rates or discounts published on unauthorized third-party sites.


Parking
We offer complimentary parking in our private parking lot. You will find additional street parking located on the East side of the Mansion for your use. Street parking in the Winter months is not available.

Arrival and Departure
We look forward to welcoming you and understand that waiting until 3pm for check in can feel like you have wasted part of your day. So, do not wait! You can enjoy the Mansion common spaces or just drop off your vehicle and head out to enjoy the area. If you decide to come up early, we ask that you not arrive until after 11am so we can finish up with morning service and checkouts.

You will be assigned a door code for access into the Mansion during your stay. We will have your welcome packet of information waiting for you. If you are staying in the Carriage House, you will need to first stop by the Mansion to check in.

When your departure day is here, we ask that guests respect the 11am departure time due to our quick turn over. We want to offer our arrival guests the same respect as we offer you and making sure their rooms are ready for their check in time.

CHILDREN
We appreciate the little ones in our lives and know that many of our guests are couples getting away for a little respite. We are allowing well behaved children at least 10 years of age to stay on our property.

The Hayloft Suites
The suite allows for a maximum occupancy of 4 guests. With a King bed and Full Sleeper sofa, the Hayloft offers 550 sq ft of accommodations.

SMOKING AND DAMAGES
Due to the historic designation of Cartier Mansion and for the comfort and safety of our guests, smoking is not permitted anywhere on the Mansion grounds or in the Carriage House. No candles or open flames are allowed in the Mansion or in the Carriage House. Flameless candles are encouraged to create that ambiance and happy to loan you the use of ours during your stay. Please note that each room is fitted with a smoke/carbon detector for the safety of our guests.


CANCELLATION POLICY
Cartier Mansion is a unique property where every guest reservation is both important and special to us.
The first night of your stay will be charged at time of booking to guarantee your reservation. If you must cancel your reservation, please call/email at least 7 days prior to arrival date.

If you must cancel with less notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund may be made; otherwise, you will be responsible for the entire balance. By reserving with us, you consent to these policies. In the event a guest does not arrive for their scheduled reservation, any deposit paid is forfeited.

ADA Compliance
Cartier Mansion is committed to facilitating the accessibility and usability of this website for all people with disabilities. Over time, we will continue to implement the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA), or such other standards to the extent required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology such as screen readers and screen magnifiers, and by individuals with disabilities who use these technologies.

Please be aware our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any webpage on our site, please email us at info@cartiermansion.com or call 231.843.0101. If you do encounter an accessibility issue, please be sure to specify the webpage URL in your email, and we will make all reasonable efforts to make that page accessible for you.

ARRIVAL TIMES
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.

CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are welcome. Pets must weigh under 30 pounds. Due to the historic nature of our property, no dogs are allowed into Cartier Mansion; however, our Carriage House will be small- medium dog friendly (up to 30 lbs). Dogs staying with us must have prior approval from the Innkeeper and be up to date on their vaccinations. All dogs need to be on lead anytime they are on our grounds outside of the guest room. There is a daily pet fee of $50 and please note that some breeds are restricted. A $300 charge for damage and/or extra cleaning necessitated by having a pet in the room, including evidence of dogs on furniture or beds will apply to your stay. Should you leave your dog in the room unattended and they are disruptive to other guests, you could be fined $300. We will call you to come retrieve your dog should this become a challenge. A pet waiver is provide at check in for all guests to sign.